POLICIES

Service Guarantee

We use the absolute best products in the industry when providing services to our guests and are confident in the life and longevity of the service. However, we always recommend our guests continue to use professional products at home. Doing so will help ensure the longevity of your highlights, color and/or other services performed.

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All hair design, color and texture services are guaranteed within one week of service, when using recommended products purchased at Shampoo the salon. 

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If, for any reason, a guest is unhappy with a service provided, we ask to be notified immediately. We rarely receive complaints on services, but if we do, we will make every effort to correct the issue to the satisfaction of our guest.

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After services are performed, we strongly recommend that guests pre-book their next appointment. Doing so will ensure that you see the same stylist at your return visit, ensuring continuity of service. In between visits, we provide bang trims at no additional charge. 

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Appointment Confirmations

As a courtesy to all of our guests, we offer e-mail and text message appointment confirmations. We may also contact guests by phone up to 24 hours prior to the scheduled appointment time for confirmation; however, we do encourage guests to provide a cell number and/or e-mail address at the time of appointment reservation for participation in our confirmation system.

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Deposits

We require a $50.00 deposit to reserve an appointment with our stylist. This is then used towards your service total on your scheduled day. If the client cancels within 48 hours of the scheduled appointment or no-shows, the deposit is then forfeited. 

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Cancellations

We kindly ask guests to provide at least 24-hours cancellation. 

We understand there are unavoidable instances of cancellation, but we absolutely appreciate 24-hours notice; guests who regularly cancel appointments without advance notice will be asked to pay 100% of the service fee.

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Late Arrivals

At Shampoo the salon, we promise our guests on-time appointments, and we schedule appointments based on estimated time windows for each service provided. We believe in the value of every guest’s time and make every effort to keep all appointments running on time.

We appreciate when guests are able to notify us that they are running late, and we will make every effort to accommodate guests in those circumstances. Unfortunately, if guests are more than 15 minutes late, rescheduling may sometimes unavoidable (depending on the stylist’s schedule).

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Missed Appointments

Guests who miss three appointments without prior cancellation may be unable to schedule future appointments and may be considered for service only as a walk-in guest, based on availability.

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Credit Cards

We accept MasterCard, Visa and Discover. Now accepting American Express at this time.

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Returned Checks

In addition to the original amount of the check, a returned check will result in a $25.00 service charge. Guests with a return check on file must be paid in full prior to new services being provided.

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Gift Cards

Gift cards are available for purchase and are non-refundable. Available gift card balances should not be applied as gratuity; balances are to be used for services or retail products. Some gift cards obtained by guests through a promotion, giveaway, non-profit organization or community effort may be designated as redeemable only for salon services and not for retail products.

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Product Returns

Unopened retail products may be returned within 14 days. We do not provide refunds on retail products; if you’re unhappy with the results of a retail product purchased from Shampoo the salon, we will gladly allow you to exchange (with accompanying receipt) and we will express your dissatisfaction directly with the manufacturer and/or distributor.

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Attire

Guests are welcome in any attire, so please come as you are. We provide gowns and capes for your comfort.

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Children

We welcome children at Shampoo the salon. As a courtesy to other salon guests, we do ask that children be supervised at all times while in the salon. We do our best to create a professional and relaxed atmosphere and kindly ask that children be supervised and well behaved.

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Website Use

Information collected from this site is only used by Shampoo the salon in the event we need to contact you for further information regarding your inquiry. We greatly appreciate your cooperation in providing us with your contact information. We do not use our guest database for anything other than salon communications, nor do we sell our database to third parties. We do not add your personal information to any database for e-mail, social media, text messaging or other form of communication without your permission.